Policies
Fulfillment Policy
Thank you for choosing Hit Seekers for your sports cards needs. We are committed to providing you with a smooth and satisfactory shopping experience. This fulfillment policy outlines the terms and conditions regarding order processing, shipping, and returns. Please read this policy carefully before making a purchase.
Order Processing:
a. Order Confirmation: Once you place an order, you will receive an email confirmation containing the details of your purchase. Please review the information carefully to ensure its accuracy.
b. Processing Time: We strive to process and ship orders as quickly as possible. Our standard processing time is 1-3 business days. During peak seasons or promotional periods, processing time may be slightly longer.
c. Order Updates: You will receive email updates regarding the status of your order, including confirmation when it has been shipped.
Shipping:
a. Shipping Methods: We offer various shipping options during checkout, including standard shipping and expedited shipping. The available methods and associated costs will be displayed at the time of purchase.
b. Delivery Time: The estimated delivery time depends on the shipping method selected and your location. Please note that unforeseen circumstances, such as weather conditions or carrier delays, may affect the delivery schedule.
c. Tracking: For most shipments, we provide tracking information. You will receive a tracking number via email, allowing you to monitor the progress of your package.
Returns and Exchanges:
a. Eligibility: Due to the unique nature of of our product, we do not accept returns.
Damaged or Incorrect Items:
a. Damaged Items: If your order arrives damaged, please contact our customer support team immediately. We may request photos of the damaged item and packaging to assist with the claims process.
b. Incorrect Items: In the event that you receive an incorrect item, please notify us within 7 days of delivery. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.
Please note that this fulfillment policy is subject to change without prior notice. Any updates or modifications will be communicated on our website. By placing an order with us, you agree to abide by the terms and conditions outlined in this policy.
If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction.
Thank you for shopping with us!
Hit Seekers Sports Cards